Information Collection and Use

The Company is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. The Company collects information from our users at several different points on our web site.

Registration, Literature Request, Feedback and Contact Forms

Some portions of The Company web site may request that a user complete a registration form. The Company complies with the COPPA (Children's Online Privacy Protection Act) by using a bump-out mechanism thereby not gathering information from underage persons.

A user also has the option to register their products via the web sites (product registration). During product registration a user is required to give their contact information (such as name, address, and email address) and the model and serial number of the product being registered. Optional demographic information may also be collected.

A user has the option to submit a question or concern via the web sites using a customer service / contact form. The user is required to provide name and email address and contact information so that we can answer their question or request. Also, the customer service / contact form may also be routed to our 3rd party service provider, Alert Communications, who assists The Company in answering customer requests from our web sites.

A user has the option to request access to the online Technical Literature section at www.residential.carrier.com by completing a literature request form. A user has the option to give us feedback about our site with the "Tell us what you think" feedback form. We collect the user¿s email address and their comment and respond to them if they have requested our assistance.

Site registration, product registration, feedback, literature request and customer service/contact form information is collected by The Company. An automatic email confirmation is sent to the user when they submit each of these forms (except the feedback form).

Log Files

We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. Log files capture the cookie ID and IP address but are not linked in the web traffic analysis.

Links

The Company's web sites contains links to other sites. Please be aware that we (The Company) are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by the web sites listed in the first paragraph of this policy document.

Surveys

From time-to-time our site requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested includes user information (email address, such as visitor or customer type, reason for purchase) and demographic information (zip code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site, and better understanding customer demographics.

Notification of Changes

If we decide to change our privacy policy, we will prominently post those changes on our homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.